Terms and Conditions

Contract

The following terms and conditions show your and our commitment as part of your booking. These terms and conditions govern bookings made with us. We reserve the right to refuse to accept any booking.

Price

We reserve the right to alter prices for new bookings at any time but we do guarantee that there will be no surcharges once Villa Levande has confirmed a reservation. Only Government action may affect this guarantee.

Booking Conditions

35% deposit is needed to confirm your reservation.

The balance should be paid upon check-in.

Cancellation Policy

50% of the deposit is kept in case you cancel your reservation 28 days or more before check-in.

In case you cancel your reservation less than 28 days before check-in then 100% of the deposit is kept.

Insurance

We strongly recommend for your own protection that you and all members of your party take out suitable travel and medical insurance.

Complaints

If you have a complaint during your stay, you must advise us immediately so that we can try and resolve any problems on the spot. If you still remain dissatisfied please write to us within 28 days of your return.

Smoking Policy

We request that you do not smoke inside the villas however, smoking is permitted in the outside areas.

Behaviour

We reserve the right to refuse to accept you as a client or to continue dealing with you if, in our opinion, your behaviour is disruptive and is causing or is likely to cause damage to property. If we do this, we will not be responsible for any extra costs which you incur.

Damages to Property

You are responsible for any breakages, losses or damage to your accommodation during your stay and will be asked to pay for any necessary repairs or replacements before leaving. Please note that if you have pre-booked a hire car you will be liable for any excess on the CDW and for any damage to the underneath of the vehicle or to the tyres or windscreen, as these are not covered under the terms of your insurance. We do not accept any liability in such instances and you will have to pay for any such damage locally.

Arrival and departure times

Your villa is reserved for you from 2pm on the date of your arrival and should be vacated by 10.00am on the last day of your holiday (unless prior arrangements have been made with management).

EU Health, Safety and Hygiene Regulations

Villa Levande complies fully with all the EU standards for health, safety and hygiene and it is licensed from the Greek authority GNTO (Greek National Tourism Organisation).

Liability

We are not liable for loss or damage to guests caused by acts of God, natural disasters, acts of governments, wars, terrorist activity, fire or any other reason beyond our control.